LIVE PIPELINE
Outpost HQ Success Case Mapped
Harbor Health Conversion Optimization +14%
TravelArrow Scale Protocol Active
FIELDSTACK Gateway Recovery Complete
LIVE PIPELINE
Outpost HQ Success Case Mapped
Harbor Health Conversion Optimization +14%
TravelArrow Scale Protocol Active
FIELDSTACK Gateway Recovery Complete
Molecular Matrix
Pain Points Solution Services Proven Results Use Cases Support Plans

Contact Protocol

support@molecularmatrix.online
SUPPORT PLANS

Website Support Plans That
Keep Your Business Running

We handle your updates, security, backups, and payment fixes so your site never goes down. Choose a plan and get ongoing developer support.

Basic Support

Best for simple sites that need essential upkeep and safety.

$100 / month
  • 2 Cloud Backups per month (Every 2 weeks)
  • Weekly plugin updates and bug fixes
  • Monthly security check
  • Small weekly edits and text tweaks
  • Standard email support
Get Basic Support
Most Popular

Standard Support

Best for growing online stores that need priority help and zero payment errors.

$200 / month
  • 1 Cloud Backup every week
  • Plugin updates and checks every 3 days
  • Weekly security scan and malware check
  • Fast payment gateway support (Reply within 24–36 hours)
  • Regular website edits, tweaks, and custom design changes
  • Priority support queue
Get Standard Support
Full Dedicated

Premium Support

Best for busy brands that want their own dedicated full-time developer on call.

$350 / month
  • Dedicated Developer on demand (Like an in-house dev)
  • Daily cloud backups and daily security checks
  • Emergency payment fixes (Guaranteed response within 2 hours)
  • Instant task handling (We start working as soon as you ask)
  • Unlimited site changes, custom code, and new features
  • Direct VIP 1-on-1 support
Hire Dedicated Developer

Why Choose Our Support Plans?

No Broken Checkouts

We keep your payment gateways running smoothly so you don't lose sales. Zero downtime during crucial transactions.

100% Secure & Backed Up

Your store data is safe in the cloud and guarded against malware. We monitor your site around the clock for total security.

Total Peace of Mind

No technical stress—whenever something breaks, your developer fixes it fast. Focus on your business, not website bugs.

Frequently Asked Questions

Can I cancel or change my plan anytime?

Yes, all plans are month-to-month with no long-term contracts. You can upgrade, downgrade, or cancel whenever you need.

How do I request a website change?

Simply send us a message or email, and we will take care of it according to your plan's speed and priority level.

What if my payment gateway goes down?

We jump in, speak to the processor, and fix the issue based on your plan's guaranteed response time to minimize lost sales.

Ready to secure your website?

Join the brands that trust Molecular Matrix for their digital infrastructure.

Contact Support Team

Molecular Matrix

Typically replies instantly

Hi there! 👋 How can we help you with our support plans today?

Chat Now
Chat with us now 👋